Information for European Customers
GENERAL INFORMATION
WHO ARE WE?
SuperCollectors.es is an online retail shop based in Barcelona (Spain) since 2015, specialized in Sports Trading Cards like NBA, Football (Soccer), NFL, Formula 1, MLB, Tennis and other licenses like Star Wars.
The founder and Manager of the company is Carles (7air), a well-known member of the trading card community for several years.
Our mission is very clear:
To offer quality products to European trading card collectors at competitive prices, helping to promote the Hobby in Spain and around Europe, while providing the best user experience.
We are also collectors with many years of experience in the sector and we work directly with companies like Topps, Panini America, Upper Deck, Ultimate Guard, Ultra PRO and/or through their official distributors. Thanks to our knowledge of the market and the close relationships established with the main actors of the sector, we are able to set major goals, like being the leader and shop of reference in Spain and one of the best in Europe.
PAYMENT METHODS
You can choose between these 100% Secure payment methods:
CREDIT/DEBIT CARD
PAYPAL
BIZUM
SHIPPING
International shipping to European Countries:
We ship to: Netherlands, Luxembourg, Italy, France, Denmark, Belgium, Austria, Germany, Sweden.
Order Processing: 0-24 working hours
Transit time: 3-4 working days
Carrier: UPS
Cost: 12,75€ fix
Switzerland and United Kingdom:
Order Processing: 0-24 working hours
Transit time: 4-5 working days
Carrier: UPS
Cost: 19,99€ fix
*Customs fees to be paid at local customs*
USA:
Order Processing: 0-24 working hours
Transit time: 4-5 working days
Carrier: UPS
Cost: 49,99€ fix
*Custom fees maybe to be paid at local customs*
Spain and Portugal (Peninsular):
Order Processing: 0-24 working hours
Transit time: 24-48 working hours
Carrier: Nacex
Cost: 5,99€ fix, Free on orders above 175€.
Balearic Islands, Andorra:
Order Processing: 0-24 working hours
Transit time: 3-4 working days
Carrier: Correos / Correos Express
Cost: 7,49€ fix
Canary Islands, Ceuta, Melilla:
Order Processing: 0-48 working hours
Transit time: 3-4 working days
Carrier: Correos
Cost: 9,99€ fix
We don’t ship outside Europe or USA.
Once your order has been shipped out you will receive 2 emails, one with the notification “Your order is Complete“, and another one with the tracking details. Please check your spam folder in case you haven’t received them.
REFUND / RETURN POLICY
No returns are accepted unless there has been a mistake made by our side or if the product(s) arrived in bad conditions. You have 5 days since the arrival to notify the error or damage. Products have to be returned in perfect conditions and with their original packaging. Our company is not responsible for any products.
CUSTOMER SUPPORT
E-mail: info@supercollectors.es
Phone number / Whatsapp: +34 601 083 058
